My brother in law bought a 2002 Grandee off Craig's List. Sure enough shortly after getting up & running the heater goes out. So he does his research & finds a cheap heater on the internet.
Orders the heater, installs it & sure enough that heater doesn't work. Of course he got off the internet so now has tried calling, returning etc & he is basically stuck.
I have a Hot Springs, it's been great & my dealer has always been helpful. I call the local dealer & speak with Thad. I give him the information on the spa & he pulls up the correct heater & they have in stock.
I go to pick up the heater & while there Thad helps my brother in law with some water chemistry questions he had, explains how to install the heater & was really helpful.
We get home, go to install the heater & run into some wiring questions. We call the showroom & they had closed for the night. We were worried because it was cold & we were afraid of water freezing.
To our surprise Thad somehow got the message, called us after hours & walked us through to make sure the heater was up & running. Saved us from the spa possibly freezing.
Thank You Hot Springs/Thads. Even though we didn't buy the spa from them they were awesome at helping us out.