Home Paramount Pest Control

I had an inspector come out to my residence to assist in identifying a possible wildlife problem (bats). Upon completing a full inspection of the house, he identified not only possible entry points of the bats, but various other possible pest situations that may occur if not treated for properly. Two being termites and mice. He quoted us on all treatment options for every situation and at the present time my main concern was rectifying the bat problem. He suggested filling numerous cracks along the chimney and also to replace the chimney cap. \r \r After discussing the option I decided to go ahead and schedule technicians to complete the job. The total price was quoted around $345 and a check was written in this amount. This will be my first complaint of having the check cashed before the work is completed because upon the arrival of the first technician(which he sat outside my house awaiting his partner for almost 2 hours) explained that he was not able to replace the chimney cap and fill all the gaps because of height issues, meaning no ladder he had was tall enough to complete the whole job. \r \r After his partner arrived, maybe 3-4 of the 5 gaps were filled, no chimney cap was placed and now I have a ?glob? of filler from the job on the side of my chimney which I?m sure potential buyers on my house in the spring will question. So I ended up paying $212.00 (not sure why because the chimney cap couldn't be completed and all 5 holes as stated on inspection sheet were not filled) for a poorly judged inspection, a tech to sit outside my house for almost 2 hours, a few pieces of mesh and foam filler. I have the receipt from the job totaling the $212 and not the amount my check was cashed for before the work was completed (fail on service provider part). I?m sure if you were to ask any respectable contractor in the area and explain the situation that has unfolded here, I?m sure it may come to the conclusion that I should have called another service other than Home Paramount to complete the job.\r \r Now I am being told from the accounting department that my refund for the chimney cap will take 30 days to find its way to my mailbox, which by the way was noted as ludacris by my financial institution because the local office should have cash on hand to remedy the situation. When I called the Mechanicsburg office and spoke to the manager on duty, I was told that he called the Corporate Office and had my refund ?moved to the front of the line?. Are there really that many refunds to process? Sounds like customer service is anything but ?Paramount? as stated in your voice system when callers are on hold. The refund has yet to find its way back to my account. (Another poorly handled situation). One item I have come to realize after all this is I will not be placing a call to this place in the spring to treat for termites as I initially stated before this abomination of service took place. My business will be taken elsewhere. \r more

I signed on with Home Paramount in 2007 after buying an old but well maintained home in Mechanicsburg, PA. George repeatedly tried to sell me on their 10 year guaranteed termite protection plan, and after seeing some evidence of past infestation, opted to have it done. \r \r George sent two guys down in January, who then drilled and pumped hundreds of gallons of pesticide into the ground beneath my home. I specifically questioned the efficacy of this process in mid-winter, and was assured it would cause no problems and would be effective.\r \r Two days later, due to the water freezing and expanding under the foundation of my home a fracture developed which extends 2/3 the length of my cellar, and extends roughly 25 feet across my stamped concrete patio.\r \r Moreover, by mid-March, and inspection outside my home turned up evidence of a termite colony in one corner of my home. Multiple calls over a 36 hour period to THIS office resulted in no response.\r \r When an expensive procedure not only proves ineffective, but basic follow-up and customer service in this type of situation goes unheeded, there is little else to base any sort of favorable recommendation on. I would not only warn people away from doing business with Home Paramount, but SIGNIFICANTLY warn them against any expensive extended protection programs. I feel completely snowed and conned by these people, and would never, EVER do business with them again. Cons: Very poor service and inadequate follow-up. more