It was time for a new washer and dryer. My husband and I made the rounds. We checked out Sears, Best Buy and Home Depot. The sales person at Home Depot, Lori, was excellent! She was quite knowledgeable about the appliances and helped us to make our choice. She also helped us through the process, making it less stressful. New delivery people would be an improvement, and a rebate system that takes less time would be another improvement. I do love my appliances though!