Long story short...don't order blinds from this store. i ordered mind on 4/15/10 and was told that it would take 2 weeks (max) to get them. Two weeks later, still no blinds. I was told that they should be at my home in another two weeks. Two weeks later, still not blinds. I emailed the ceo and was shifted to the store manager who (after a week's worth of the run-around) basically told me that it would end up being another month until i got my blinds. He had suggested that I go with a different manufacturer, but then ended up trying to charge me another $1,400 for upgrades. And then wanted to charge me an additional $1,700 for the difference in blinds (I have already paid over $2,000 for my original blinds). Bottom line is that if you are a manager in a store, your customers are your lively-hood. If you agree to help them out with an issue, then you should first make sure that you are able to keep the promises that you make to them. The worst part, is that it is over a month later and I still have 19 windows that do not have blinds. I will never shop at HD again, and will tell everyone I know to do the same.
Cons: Does not deliver (literally) on products
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