I was a little unhappy. I called to ask what it would cost to replace a starter in a 2005 Ford Taurus. I was told 262 out the door including tax. Brought the car in and they called to say it was done and the bill was 316. I asked why and they said the diagnostic added 50+ dollars to the price. I told him I was quoted 262 out the door. He said that this price was for starter and didnt include the diagnostic and there was nothing he could do. I did already have a coupon which helped. Brain was very nice and everyone was very professional and car seems repaired well though. I use Hires frequently> I have 5 cars.