I would recommend Sean, the mechanic, at Highway Motors to anybody! He's completely honest and willing to help people. It was a freak thing that we started using Highway Motors. Last year we had an appointment with the mechanic next door, but they didn't show up. My husband had been watching the Highway Motors shop and said he thought they looked like good mechanics, so we went to them.
I would not recommend Chad. What happened was my husband contacted Chad over an issue, and Chad was kind of a $@!#%. He said something along the lines of, "Well, you know we tow your vehicles for free..." But that's just part of good customer service. If you don't want to do that, I'll will have my car towed there myself because I don't want that thrown in my face later. I'm not sure if the owner, Ben, is aware that took place. I've been told that since that incident, Chad has had some kind of enlightenment.
Prior to that, our experience was okay. But Sean is the only reason I would go back to them for the work they've done that's still under warranty. I wouldn't go back for anyone else, not even Ben. I wasn't really happy with his attitude either. Sean is really the person who brings in the business.
If you're thinking of using them, I would say go there, speak with Sean and get his advice. When we first started using them, I was telling everyone how great Highway Motors was, until we had the run in with Chad. He was the downfall. Now I won't go back unless it's something to do with the items I have on warranty. They put a new engine in one car and a new clutch in the other. I have a $7,000 dollar bill with them, so I gave them a lot of work.
more