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Heritage Plumbing Heating Cooling - 2 Reviews - , Derry, NH - Industrial Pumps Repairing Reviews - Phone (603) 432-9091

Heritage Plumbing Heating Cooling

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Derry, NH 03038
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(603) 432-9091
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They advertise 30% off for heating system tuneups and cleaning on their website. But when I called them, they pretended they had no idea what I was talking about. They wanted $2...

Bad Customer Service 2/21/2010

They advertise 30% off for heating system tuneups and cleaning on their website. But when I called them, they pretended they had no idea what I was talking about. They wanted $229 for the service when their website advertised the service for $159. I had to convince the woman on the phone to look at their own website to see for herself. That was strike one. The technician tells me that he should charge me a $600 fee because my boiler is not in perfect running condition and it should now be considered an emergency call. Strike two. The technician spends only 25 minutes vacumming my boiler and does no other normal tuneup work. He expects me to pay the full $159 for the so called "tune-up" work. That was the final strike. I will never do business with Heritage ever again. Their only bottom line is to squeeze as much money out of the customer as possible. Treating the customer right seems to be of no concern to them. more

Prompt service, but WAY overpriced 7/24/2006

If you need help ASAP it has been my experience that Heritage Plumbing & Heating is always able to get a guy out quickly. If you AREN'T in a hurry, I suggest you shop around. They are extremely expensive! One example: I had a guy come out to fix my faucet that was leaking. I thought it was a simple washer issue, but it ended up that the faucet needed replacing OR I could pay a hefty fee for them to locate the part that was needed on my faucet (a faucet in which they don't carry), as well as the dispatch charge and labor (base price was $193 NOT including the $79 fee to locate the part). I also received a quote for a NEW faucet that THEY had in stock for $274, but oddly enough the price for them to install a faucet that I provide would be the same price $274. What did I do .... I paid the $44 dispatch charge, sent them on their way and called another local 1 truck plumber who was just as prompt with service, but $150 CHEAPER!! more
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