Heritage Oaks

I had a friend stay at Heritage Oaks for 3 weeks and we got her out! Some of the things that happened are as follows(1) 2 nights she didn't even get a supper tray to eat. Staff never check to see if patients have trays or have ate(2) Saw a staff member open a salad dressing pack with HER TEETH and put the dressing on a patients salad(3) Saw staff members eating a patients meal tray as they were standing in small opening next to the shower room(4)My friend was only given a shower 2 times in 3 weeks.(5) My friends got a major infection in her leg due to dressing not being changed(6) Finally.. my friend was admitted to hospital and the night I went to Heritage Oaks to get her clothes, I found her door closed and something pushed against the door, I pushed hard and found a nurse aid in her room laying her her bed watching her TV..My friend was alert, I am afraid for the patients that are unable to speak! more

This facility is not where you want to put your mom, dad, or even your cat! Nursing is incompetent, Administration is a joke and if you want more, read the book. I have never been so disturbed by anything like this. Show up between shifts, no one will ask you who you are. Walk around and see for your self. Ask for the DON, she may be at Sherlocks Pubb drinking but maybe she'll answer. Pills are randomly lying around the floor and it's so filthy. See for your self. Cons: too many more