Hercules Van Lines

DO NOT USE THIS COMPANY! USE ANOTHER COMPANY STAY AWAY! THIS WAS ONE OF THE WORST EXPERIENCES WE'VE EVER HAD IN OUR LIVES AND WE'VE MOVED 3 TIMES WITH LOCAL COMPANIES IN TOWN. WE MOVED RECENTLY FROM CA, TO IDAHO. BEFORE OUR MOVING DATE THE COMPANY KEPT CALLING REMINDING US ABOUT THE MOVE GIVING US THE WRONG DATE 3 TIMES!! THE DRIVERS SHOWED UP 3 HOURS LATE, THE TOTAL WAS $700.00 MORE THAN IN THE ORIGINAL CONTRACT. THE DRIVER WAS VERY RUDE, BARELY SPOKE ANY ENGLISH AND HANDLED OUR MERCHANDISE VERY ROUGH AND DEMANDED A TIP, ASKING FOR 20%. THE STUFF FINALLY ARRIVED ONE WEEK LATER THAN WE WERE TOLD...AND IT GETS BETTER. WE ESTIMATED AROUND $800.00 OF LOST MERCHANDISE AND DAMAGE. WE STILL HAVE NOT GOTTEN WORD BACK ABOUT OUR LOST MERCHANDISE AND IT HAS BEEN 2 MONTHS NOW. WHEN WE CALLED IN THE PERSON WHO WAS OUR CONTACT WOULD NOT FORWARD US TO A MANAGER, OR OWNER AND JUST LAUGHED IT OFF. GO WITH ANOTHER COMPANY, THE POSITIVE REVIEWS YOUR READING BELOW ARE POSTED BY COMPANY EMPLOYEES, SAVE YOURSELF THE PROBLEMS AND RESEARCH AND FIND ANOTHER COMPANY! Cons: RUDE DRIVERS, DON'T SPEAK ENGLISH, OVER CHARGED, AND DAMAGED GOODS! more

i moved from california to florida and it has been a !@$#ing nightmare with this company. no one communicates with you and the customer service is basically non-existent. highlights: Pros: Great sales team (liars) Cons: Terrible post move customer service, unusually high quote from original more

Our 3 bedroom house move to another one 20 miles away in the east bay ended up costing $2,000 more, even though the only pieces of furniture that weren't originally tallied were 2 coffee tables, 2 lamps and a bookcase. They insisted on retaping the corners of all our tables, and consequently added the costs of tape and padding, etc to the final bill. We had a money order made out for the estimate + cash for tip but when they gave us the much inflated final bill they held the last 1/3 of our stuff hostage on the truck and wouldn't unload it until my dad came back with the money for the rest...which delayed the move longer. And then when I tried going over the bill with the manager over the phone, he was pretty rude and kept putting me on hold to talk to other callers (all of which I could hear) coming into another phone line. Pros: Large truck space, had additional supplies ready Cons: Estimate much lower without good reason, horrible customer service post-move more