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Helms Heating & AC - 21 Reviews - 1013 Technology Drive, Indian Trail, NC - Appliances Reviews - Phone (704) 821-6255

Helms Heating & AC

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1013 Technology Drive
Indian Trail, NC 28079
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(704) 821-6255
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Reviews

( 18 )
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Best

Judy and Greg was awesome. I will always choose Greg because he take his time to explain everything to the customer and he have a big heart to want to help resolve any questions y...

Worst

BEWARE! Don't go there! In December 2012, I called Helms because my 12 mo.old Carrier heat pump was running constatntly. 2-5min off every 3-4 hrs in heating to 68o..now, in Ju...

awesome 7/25/2018

Judy and Greg was awesome. I will always choose Greg because he take his time to explain everything to the customer and he have a big heart to want to help resolve any questions you may have. more

Maintenance appointment 5/24/2018

After first scheduled appointment incurred time change due to high volume of bookings, they bent over backwards to get second appointment scheduled quickly and with the technician I requested. Technician was very knowledgeable and courteous. Maintenance check for A/C was completed and no heavy handed sales tactics as with other companies. Michael is an asset to Helms. more

Bi-annual service 5/18/2018

I have had a service agreement with Helms for several years. The Bi-annual checks are well worth the cost. The employees, Greg, are awesome to work with. more

Jhovani C 5/15/2018

My technician was excellent. Gave me information I was not aware of more

Check of A/C dampers & thermostats also instructions ref. proper operation. 5/15/2018

Everything went great from scheduling of appointment by Robin too the service, info, and instructions provided by Greg. Thanks more


Technician's visit 5/1/2018

The office staff and the technician were very helpful. Would highly recommend. The visiting technician was not the one originally assigned but he went way beyond what was expected. more

great customer service 2/14/2018

Robin always makes sure to schedule an appointment at my convenience, calls me if the tech is early/late, and sends me the name and a photo of the Technician who will be in my home. more

Great folks at Helms 2/1/2018

Great folks all around to work with more

Helms Heating & AC winter system inspection 12/15/2017

Greg came to our house to do the winter checkup of our furnace. We remembered him from a previous checkup. Greg was on time for the appointment. He was very friendly and answered all our questions so that we could understand what he was talking about. We would like for Greg to do future inspections for us if possible. We will be replacing our heating/air system sometime in the Spring and hopefully Greg will be our go-to Guy. Sincerely, Mike Groff more

Winter Service 12/9/2017

Greg does a fantastic job! Thanks to all! more

Helms Heating & AC 11/17/2017

Love doing business with Helms Heating & AC. Having a service contract takes any surprises out of the equation. They come service our equipment twice a year. It is great! I would recommend them! more

Fall Check Up by Michael N. 10/10/2017

Michael has prided in his work and in Helm Heating & AC ! He is very friendly and we are pleased with have him checking our system. more

Excellent service recognition 9/11/2017

Jamie was : timely, focused, able to give complex info in an understandable form, professional. To be fair though, this has always been my experience with Jamie and the entire Helms team! David Chesson more

Michael's review 9/7/2017

Michael has serviced our system for the last few years, He has always done an excellent job. He is always on time . He is always polite when talking to us. Tells us what is going on with our system. This year he improved our air conditioning making it more efficient. We do not want anyone else servicing our system and will always ask for him. more

Greg Smith did a great job. 8/11/2017

Our office a/c was frozen up and we had to shut it down. This was the 2nd time in a year this had happened. This was the first time we had called Helms Heating & Air to help us. Greg found we had more trouble with our "inside" part of the system than the unit outside and worked very hard to clean and get the unit cooling again. We appreciate every effort he made even working after hours to get us cool again. more

Helms - Greg S 7/31/2017

Greg was fantastic! I really appreciated his professionalism and his patience in answering the many questions I had. Most importantly, I appreciated his honesty. Many out there are either transactional or treat you like just a number, but Greg took the time to make sure we were comfortable with each step and educated us on best practices. We will definitely use Helms Heating and Air for our home moving forward. - Brad more

Great Service!!! 7/31/2017

We have been with this company for 2 years and they haven't done us wrong!! They are honest, efficient and very professional!! more

Service call 7/25/2017

Service pro Greg Smith was very informative. He was cordial and patient as he tried to explain the possible problem with my air conditioner even though I didn't understand all of the technical terms. I am very appreciative that he helped me change my filter that I could not reach. I appreciate the very good professional service. Thank you. more
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Owner Message

  • Helms Heating & Air can handle any kind of weather thrown at it, you can rely on us to be professional, courteous, and on time. You want the best possible solution for your home and businesses HVAC needs, and were dedicated to providing you with it.

Additional information

  • Hours:

    Open Daily 24 Hours
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