Heaton Plumbing came out and gave us an estimate within a day or two after our inquiry, explaining the type of product we needed and what it entailed. Their staff showed us the various prices and options available; I did question whether we needed the unit Mike had recommended, and he explained why we needed it. So we had a tankless water heater system put in, and Mike had also replaced a broken garbage disposal. Everything looks good after the installation. I like that Mike explained how everything worked, and how we got the brochures for the equipment. Everything was done in a very timely manner, in a very professional way.