It seems, by all the reviews I've read about this place, that you will probably get a good service if you go directly to the store. But if you're like me and you live in Canada, you have to rely on emails to ask questions. \r
Sent then 3 emails about a specific Kamaka ukulele that I wanted. I never got any replies!!! That's very bad to me cause if I buy the ukulele and something bad happens during transport, I'll need to communicate this information to the people at the store in order to rectify the situation. But since they don't answer any emails, I'll be stuck with the problem. \r
So my advice to internationnal buyers just like me, is not to order anything with Hawaii Music Supply. The communication is just non-existing. \r
But they do have a great website full of nice video.