One of the partners, Jerry, gave my fiancee and me the personal treatment. I helped move her into an apt in Sherman Oaks that Jerry just got finished renovating. He has been responsive to last minute fixes and touch ups (not 100%, but pretty good compared to other management I've experienced). He was willing to negotiate a favorable rental deal to suit my fiancee, and I appreciated that. And Harlor seems to understand how to take care of this facility. It's well kept and fixtures/appliances are well chosen. My fiancee has only been there for a couple weeks yet, but so far so good.