You can find much better custom computer retailer online. I would definately recommend getting a custom built computer, since they are much better than Dell or Gateway. For those that want to, but don't want to way through the options online or feel the need to talk to a person face to face, then this is a good outfit. You don't get to see examples of the system really, but they are pretty fast at building your machine. Like I said...there are other companies online with better rep and no sales tax!