I have take 2 of my cars to Hagen's Automotive in the last 2 years. With the first car, I have to admit that I was skeptical. i was told by the manager that i would need an transmission rebuild. This was bad news to me, as I had just had work done on my transmission 6 months before. The service manager was very understanding, took many calls from me, and walked through why the transmission had failed, and what my options were. He also explained to me that Hagens may not be the cheapest around, but that they would always stand by their work... and they have. We had the transmission rebuilt, and had a few problems about 5 months later. Dropped the vehicle off in the morning, and got it back the next morning... it has been over a year now, and no problems at all. I am so pleased with their work, that i would recommend them to anyone. They aren't the cheapest, but do you really want cheap work when it comes to your vehicle??
Pros: Friendly, honest, up front about all costs... no hidden costs
Cons: None that I know of