The staff from the front door to sitting in the chair are courteous, and made me feel very comfortable. The dental assistant, the reception staff were very cordial as well. I mixed up my appointment time and showed up too early but they were able to see me early so it work out great. My dentist, Dr Bennett, explained everything to my satisfaction and answered my questions in layman's terms with the understanding that I'm not a medical professional . I did not feel rushed and the whole experience was awesome. A+ in my book!