What an awful experience at Greenfield's. They did just a terrible repair on an heirloom piece which I had entrusted to them and they couldn't care less. The "overhaul" work resulted in several botched and worsening repair attempts. A repair expert I consulted recommended against returning the piece for final repair send-back at Greenfield's to prevent further damage because he judged the work to be of low quality. It is no surprise really, the work is done by some outside repair shop rather than on premises. Greenfield's had more than enough chances to make this right as any reputable jeweler would do and they did not. So, on top of not getting what was paid for, the hassle of returning several times, ruining the sentiment of a gift ; the owner was irresponsible, arrogant and indifferent to whole situation. Do what the owner at Greenfield's told me to do - Go someplace else.