So, I came to try the lunch today. Worst service of my entire life.. Seriously. Out of any venue where a person would encounter customer service - this was the WORST in history. This review may be a bit long due to the CRAZILY bad customer service I just received here.\r
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Top lines of this trip from owner: Shrimp not cleaned properly? "Oh, sorry, next time just order chicken." Beverage I serve you undrinkably sweet? "I already made so can't refund, I need money."\r
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I ate lunch here with a friend this afternoon. When we walked in, everyone was in the back kitchen and never came out to greet us. No biggie, we just called to them so we could be seated. Mind you, this restaurant was completely empty. Not a soul in there for the hour and a half we were in there (during prime lunch hours).\r
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We started with our beloved bubble tea. It was good, not as thick as it was the previous time ordering. But good.\r
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Then we ordered our food. We ordered the green papaya salad (has to be good if that is the name of the restaurant, right?) that came with shrimp and chicken, but we asked for just shrimp. Then we ordered the lemongrass chicken.\r
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Our waitress was pretty odd.. she was young, and claimed she loves how the restaurant is empty (you would figure a waitress would want more people in for tips, right? Nope!). Her interpersonal skills were definitely quirky, but we didn't mind because we were excited for the food.\r
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Then comes the food. The green papaya salad with just shrimp was god awful. The shrimp was NOT cleaned out (poop veins still in it) and they were cut in half to make it appear as if they gave us more shrimp than what was really given. Didn't matter because we weren't about to eat uncleaned shrimp for lunch. The owner came out and asked what was wrong with the shrimp since it was sitting on the plate, my friend explained the problem, and guess what the owner's response was? "Oh, I'm sorry, next time just order chicken." Almost laughable if she didn't really mean it, but she did!\r
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Next comes the chicken. Pretty tasty.. salad and soup that it came was just okay. The rice was alright. We wanted something to drink so we got water, but it tasted like cardboard. Dirty tasting water.. how do you get water wrong?\r
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To remedy our thirst, we both ordered a ginger iced tea. They loaded our glass up with, no lie, at least a half a cup of sugar each. It was sickeningly sweet. The waitress came and gave us our check and then the owner followed to ask if everything was okay. We proceeded to tell her about the very sweet tea and asked her if she could take it off the bill (we had one sip). She said "no, I need money. But I can fix it by adding water." Uhm, no. I do not want my drink watered down with your water I couldn't drink from my other glass just to cut out the ridiculous amount of sugar you added.\r
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Then after claiming she is the owner, she said she would call the owners to see if we could get a refund. She is on the phone speaking Vietnamese for a few minutes, but then tells us no refund for anything. You served us uncleaned shrimp, we looked passed it. Your water tasted dirty, so we ordered another thing on your menu to quench our thirst. That order turned out awful, and then we get a horrible response from our feedback. I was seriously appalled at how we were treated. Never in my life.. It is not like either my friend or I to complain, but when directly asked for it and then truthfully telling her our response, it was obvious she really didn't give a crap how we felt, it was just a formality hoping we would keep our mouths shut.\r
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Never again. Ever. I really don't give one star reviews, but I cannot justify ANY person being treated the way we were treated as customers this afternoon. I cannot see this place lasting throughout this recession.
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