Great Neck Nissan

My wife called on Saturday 2-9-13 to confirm that they had a 2013 Armada for us to test drive on Sunday at 12 pm. After getting a babysitter and driving 1/2 hour to the dealer we were told that the truck was not there and they were bringing it from the storage lot at Belmont Race Track and it would be there in a few minutes. (Disappointment #1) We were slightly disappointed as they stated they had the truck ""on the lot and ready"" when we called however we chose to use this time to price first and drive second. After spending an hour with the salesmen I asked if the truck was there yet and he stated it was not so I then asked for him to call and see where it was since it had been over an hour already. (Disappointment #2) When he came back to us after we waited another 15-20 minutes he stated that the truck was buried in the snow behind 2 others and we would need to wait until they dug out the other cars. (Disappointment #3) Now I understand that we just received a foot of snow on Friday but then why did they tell us the truck was there when it was not and why didn't they call to check on its arrival when we got there and not after wasting over an hour of our time. If they would have told us when we got there we would have gone down to GMC and tested the other choice of truck and then came back to Nissan when the truck was there. (Disappointment #4) This whole experience was poor from the very start and I am a responsible person but one oversight on their part led to another and another until I just wanted to leave. What a loss for this dealership as I was ready to pay cash and had no money owned on my trade in. It would have been an easy sale if they handled it properly. The icing on the cake of horrible customer service was that the dealership didn't even call us after the fact to try to make amends and salvage the sale or at the very least apologize for wasting my time and the money I spent on the babysitter. (Disappointment #5 & 6) more

Until you take that obnoxious commercial off the air, we will continue to jump for the remote to shut you the H**L up and will NEVER SHOP AT YOUR DEALERSHIP. more

they never keep their promises, they cheat people like a used car dealer, and the financial guy his name is Sal Amendola is the real smart that he cheat you by looking at your eyes and lying to you 100 lies in one minute, here what he did to me after a long wait 5 hours of waiting he told me of your rate is 5.7 i got... you a nice rate for a used car, and i sign the contract afterone day ifiguredout that the finance rate is 8.24 is in my contract i went back to him to talk he said that you sign the contract there is nothing i can do, and Jo valentino who has been doing commericials on radios youtube and tvs that he will bit evrybodys price. i talked to him HE did not do anything and said the same thing DONT EVER SHOP THERE AGAIN OR YOU PEOPLE PLEASE DONT GO THRE THEY ARE REALLY CHEATING PEOPLE THANK YOU FOR NOTHING AND SHAME FOR BEING A REALLY USED CAR DEALER BECAUSE U REALLY ARE A USED CAR DEALER SAL AMANDOLE AND JOE VALENTINO \r more

Please do not go to this dealership! I traded in my old leased altima for a new rogue. The dealer promised to take care of the wear and tear damage when I handed in my old car. Turns out that he was not authorized to do that. Furthermore, I did not get it in writing. A week after handing him the car, I get a bill from nissan stating that I I owe $1200 in wear and tear damage. When I go to the dealership, the dealer was not there and no one can find him. Also, the lease manager and general manager were very rude and unhelpful. I had to spend 3 days at the dealership complaining until the owner Joe Valentino finally intervened and agreed to pay the bill. The customer service is horrible. The way they treat people is terrible. I'm sure that what they did to me is common practice for them. The dealer makes false promises, then disappears, then the managers turn stone wall and hope the customer goes away. If they don't, then Joe comes in like the ""good guy"". BEWARE!!!!!! more