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Gracious Home - 6 Reviews - 1992 Broadway, New York, NY - Home Décor Reviews - Phone (212) 231-7800

Gracious Home

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1992 Broadway
New York, NY 10023
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(212) 231-7800
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Reviews

( 4 )
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( 1 )

Best

Luxurious linens... Innovative new appliances... visiting Gracious Home is an inspiring experience, even for a New Yorker with limited space to house such beautiful goods. I love ...

Worst

how difficult should it be to order a dishwasher? several weeks ago, i phoned in with model and make. their customer service said that a technician would have to come out to look ...

terrible customer service 6/1/2011

how difficult should it be to order a dishwasher? several weeks ago, i phoned in with model and make. their customer service said that a technician would have to come out to look over our place. i told them that the current dishwasher is hard wired and explained that service would require installing an electric box and outlet. i asked: given this fact, how much is the most installation would cost? i was told no more than $200. i gave up a morning waiting for the technician. two days later, i was told that installation would cost $375. when i phoned to discuss this discrepancy, i was told that they would adjust the price and would call back the next day. five days later, i phoned them repeatedly all day -- until i was finally offered only $50 off. this was a great waste of time. gracious home does not stand by their word. their customer service is very weak. more

grateful for Gracious 4/21/2008

Luxurious linens... Innovative new appliances... visiting Gracious Home is an inspiring experience, even for a New Yorker with limited space to house such beautiful goods. I love the idea that such a chic shop started off as a hardware store. Visit the website storeadore to receive free shipping with a purchase of fifty dollars or more. more

Great Home Store Except for One Employee 6/11/2005

I have always enjoyed going to Gracious Home for many of my household needs. They always have a nice selection and high-quality merchandise. The staff is usually pretty helpful except for this last time I went. The woman at the desk on the first floor by the entrance was AWFUL. I asked her a question and she interrupted me to talk to her coworkers THREE times. I had to repeat the question three times and I was obviously angry at her lack of customer service. Luckily this was not my first experience with the store, else I would not come back. Pros: good selection, quality merchandise, convenience Cons: irritating staff more

I would DIE without this store! 3/10/2004

This is without a doubt one of the best stores in the city, all categories of stores considered. Everything is of high-quality. Shelves are always perfectly-stocked. They always have everything I could ever think I need, and more. The staff are professional and always polite and helpful (which is all too rare in this city!) Whoever manages this store does a terrific job. I would be devastated if tihs store were to ever close for whatever reason. Pros: Quality, Selection, Staff more

Hard to make do without it 11/5/2002

What a great store! I think I could actually move in there, live comfortably, and not have to ever go anywhere else to find everything I could possibly need. It's like 20 stores in one. My daughter moved from NYC to Maryland 3 months ago and we actually traveled back to Gracious Home twice to buy stuff for the new house. Wish they had a DC area branch! more

Yeah, we've got that... 10/11/2002

Gracious Apartment? Gracious Basement? Its all below ground folks... Everything you could ever want for your place. A hardware store with housewares and more. The Quality is fantastic and the service is outstanding and guess what folks - YOU PAY A BIT EXTRA FOR THAT. Pros: quality, service, convenience Cons: price more
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Owner Message

  • We are your locally owned hardware store providing you with the expert advice and products you need for a great shopping experience.

    * Electrical & Lighting Supplies
    * Plumbing Tools & Repair Parts
    * Hand & Power Tools
    * Lawn & Garden Tools and Décor
    * Paint Shop

Editorial

  • The Scoop
    The charms of mom-and-pop hardware stores are often hidden among assortments of nuts, bolts and screws. Although Gracious could house ten such establishments within its walls,...

  • 8/14/2003 Provided by Citysearch

Additional information

  • Hours:

    Mon-Fri 10 am-8:30 pm, Sat 9 am-9 pm, Sun 10 am-7 pm
  • Payments:

    Discover, Master Card, Visa, American Express
  • Neighborhoods:

    Midtown, Lincoln Square
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