Got Your Back

I have relied on GotYourBack to supply my massage therapy business from the day we opened 11 years ago. The staff is friendly, knowledgeable, and accommodating. They have helped me grow my business with the basics (massage tables, lotion, face cradle covers) as well as promotional items for my customers. more

I'm so glad I have such a great massage supply store in my area. They carry a large variety of items. I have personally purchased a nirvana mate pad, Mu-Xing tools, my massage gel, holsters and other items. Massage is based on touch, so it's great to be able to feel and try the items before buying them. I think the staff - Desmond and Bronwen - are very friendly and helpful. GotYourBack also holds CE classes and may be holding CPR classes in the future. I know I'll never run out of anything I need with GotYourBack in my backyard. more

I first went to Got Your Back on a class field trip when I was in school for Massage Therapy in 2007. I immediately loved the energy in there. We got samples & sports water bottles that day and I did buy some stuff but the free stuff I remember. (It was 4 yrs ago) \r \r Since then I have visited GYB tons of times. Where else will I get massage stuff, that is close to my home and studio? ( don't want to know anyways) I also took 4 CE classes (continuing education) there. Desmond and Brownwin (the owners) imports the very best teachers, with the most exotic modalities around the US. (sucks that I can't take evey class)\r \r I recently started my own practice and had to rent equiptment for my corporate events. I rented massage chairs, twice and a light weight table for a well know hotel employee appreaciation day. I was totally in love with that table and the cleints loved the comfortable feel of it ............one day i will own it. \r \r When you go there you have to ask about thier MU-Xing therapy tools.........OMG if you have never had Mu-Xing you have not had a massage. Its the newest massage craze in PA! Once again PA goes down in history for amazing creations. \r \r GYB has everything I need, when I need it to run my buisness and to further my massage career. \r \r You can even get an amazing cup of coffee and a juggling act from Desmond if you walk in at the right time. Brownwin is always greeting customers with her enchanting smile, how is that for world class customer service. Coffee, juggling and pretty smiles from people that can massage. BTW Desmond is a massage therapist too ssshhhhhhh its a secret. \r \r GOT YOUR BACK DOES HAVE MY BACK...... 4 MY MASSAGE KNEADS..........\r \r \r Trinity Healing Arts \r Ele Dukes\r LMT/owner more

I used to order from here plenty of times. There were a couple of times when I bought items that were either the wrong size or the massage table I took home didn't seem sturdy enough. I returned these items with a receipt and in completely resellable condition. Then one day, I called to place another order and I was told I wasn't allowed to order from them anymore. The reason: I return too many items. Customer service is about building relationships which GotYourBack is lacking. Later when I opened my own spa, I placed my beginning order with GotYourBack's competitor, New Life Systems. The opening order was for $22,500. I would have preferred to use a company that is local, but unfortunately it didn't work out. If GotYourBack had treated me as a valued customer, they would have had this order instead. Pros: When it opened in the early 90's, it was ahead of its time Cons: poor customer service is holding them back more