Global Imports BMW

Link Gotcher and Sean Reid ripped me off...from Global Imports. Dishonest and rude service...would not recommend Global Imports. The car was delivered with only a 1/4 tank of gas and dirty! Told to get the BMW M6 detailed... I went to the best detail shop in town for one of the best cars on the road a BMW M6... only paid for half the detailing. Refused to pay I ended up losing a lot of money due to the bad condition of an expensive BMW M6! I acted in complete good faith and trust and was taken complete advantage of. BMW's look great on-line, but when delivered to your house; another story...See the professional detail shop owner's comments below: When Mr. Martin requested our service, he stated that the car in questioned was never detailed at the time of delivery. At that time he told us that he expected his M6 to look in as new condition as possible. This request is common by customers purchasing high end vehicles such as this BMW M6. He requested that we do what should have been done at the time of delivery. That was: complete detail to vehicle remove all minor scratches remove all acid rain marks in clear coat including carbon fiber roof. If the request was to detail the vehicle as a standard detail package the cost would have been $189.95. However, the added cost was to cover the removal of excessive surface scratches and acid rain damage. We have been in business for 20 years and have been used by area dealers to improve the look of vehicles at the time of delivery time and time again. It is my opinion that Mr. Martin request is valid and his concerns should of and could of been addressed at the time of delivery. Link Gotcher and Sean Reid ripped me off... from Global Imports BMW more

This is the absolute worst dealership service department in existence. And, over the course of the years, and numerous cars purchased, I have yet to have an experience this bad. My Mini Cooper S, bought new in 2008, 30K miles, and still under warranty, was a pleasure to drive and own. In fact, I had sent a "build" to them for the exact same car, but a convertible, to be ordered. Then one day, I go out to my car,...it won't start. Long story short, they tell me the engine is "sludged up" and the timing chain broke. Ok,....so, fix it. It's under warranty. Well it's apparently not that simple. First, they insist that I didn't change the oil. Wrong. So I provide them with all the oil changes, using only Castrol Synthetic, since I owned the car. Records provided indicated oil changes were in EXCESS of the manual recommendations. Then they tell me,...."well, you must have put non-premium gas in it". I NEVER used anything but premium. Then their excuse was that maybe one of the oil changes was the wrong oil. What? THEY WILL NOT HONOR THE WARRANTY! Period! Don't buy anything from these guys. The Mini Cooper S sludging problem is ALL OVER THE INTERNET, and they know it! Apparently, the turbocharger gets so hot it prematurely breaks down the oil. Yet the manual STILL states to only change the oil every 15,000 miles. Well, I have retained an attorney, and have independent certified mechanics affidavits saying this is a "design" problem. Additionally, as a former advertising photographer,....my best friend, another photog, who just happens to be the guy who has done many of the BMW marketing images, has contacted one of the CEO's of BMW in Germany. He states he is quite upset to hear about this. Good. I hope between his involvement and the lawsuit, this dealership, and it's mother company, (including Dyer & Dyer Volvo, etc.), go down for the count. Trying to fix their financial woes on the backs of consumers is a good enough reason to say "bye-bye". Avoid this dealership like the plague. Your warranty means nothing. more

This was a great experience for me. My wife is very happy with the new car, and I will recommend anyone I know that is interested in a BMW. more

This was a great experience for me. My wife is very happy with the new car, and I will recommend anyone I know that is interested in a BMW. more

I received your voice mail on Tuesday and wanted to give you a great big THANKS for your thoughtfulness; you kept me in mind on my birthday. It was such a pleasant and unexpected surprise to receive a message from my sales representative at BMW. Your service was/is excellent and it shows through your interactions with your clients. I have definitely mentioned your name and this dealership to many friends and even strangers who ask if I am enjoying my BMW X5. I love my X5 and have recently come in to have scheduled service with no complaints. GREAT JOB ZAK, and I hope that when it is time for my husband and I to choose our next BMW, we are able to work with you again at Global. :-D more

Thank you for the prompt attention to my issue. I was contacted by Marianne Lattal immediately. She was extremely helpful and has quickly resolved both issues I submitted in my email. Please thank Marianne again. We are very satisfied and would like to express our gratitude for the professional manner in which your team quickly addressed our concerns. more

Thank you so much for the experience of working with professionals, with such a great attitude and a commitment to outstanding service. I have every intention of driving 5 hours to Global, when I need to purchase my next BMW. more

Bad: The accusations of abusing the car and the dealerships refusal to recognize the warranty.. Improvements: Reengineering of this vehicle to really fix the problem.. more

I purchased a MINI Cooper from Global Imports about two years ago and have had a terrific experience with both the purchase and all services. They actually look through the vehicle with a more intense eye than I ever have and make repairs (all under warranty) without me even mentioning any of it. I love that car and love this dealership. If only there were none of those pesky payments..... more