Called GGB 3 weeks in a row trying to get a quote for glass block windows for my basment. Each time I called I was told they would send someone out immediately. The third and final time I called I was told that they would have someone at my house by noon that Saturday and that the sales rep lived in my area. They pulled another no call no show. I wasted 3 weeks dealing with these people and decided to call Glass Block Headquarters since I didnt want to wait any longer. I had a quote tagged to my door the very day that I called. Very poor business practices by GGB and I will not recommend them to friends and family in the future.