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Glass America - 1 Reviews - 3801 Nicholasville Center Dr # 105, Lexington, KY - Glass & Glazing Contractors Reviews - Phone (859) 963-2147

Glass America

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3801 Nicholasville Center Dr # 105
Lexington, KY 40503
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(859) 963-2147
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Glass America - Lexington, KY
Glass America - Lexington, KY
Glass America - Lexington, KY
Glass America - Lexington, KY
Glass America - Lexington, KY
Glass America - Lexington, KY
Glass America - Lexington, KY
Glass America - Lexington, KY

Reviews

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Best

Auto Glass service does excellent work. I had a crack in my windshield. I needed an estimate for my insurance and they came to my workplace to do it. After giving me the estima...

Worst

All reviews seem positive

Editorial review from Citysearch 8/8/2014

My car was broken into (driver's window smashed) overnight last week. I call Glass America Friday at 3:00 PM to order a new window. They said they would be out Monday to install the window.\r \r Monday afternoon rolls around and no phone call from the technician as promised to tell me when I could expect him. I call Glass America and they said they called me multiple times on Saturday to tell me they wouldn't be able to get out until Tuesday. The customer service rep then asked for my phone number - which is strange given they claimed to have called me multiple times.\r \r Tuesday afternoon rolls around and still no call from the technician, again as promised by the customer service agent. I called Glass America and asked if they were still coming out and why I never received a call. They again told me that they called to tell me they wouldn't be able to get out but the area code was incorrect - fine, mistakes happen. She promised they would be out the next day.\r \r Wednesday morning I get a call from Glass America saying the glass was broken during its shipment to Lexington, but that they were getting another in Wednesday evening and be out first thing Thursday morning.\r \r Thursday afternoon rolls around and no phone call from the technician, as I was promised. I call Glass America asking about the status of my appointment. The customer service agent calls the technician but couldn't reach him. She then sends an email to their ETA system. \r \r I waited an hour and still nothing so I called back and asked to speak with a manager. After explaining my situation, the manager tries calling the technician again and still no answer.\r \r Almost a week later, a phone call everyday to Glass America and still no window.\r \r I told the manager that if there was nothing she could do to resolve their errors (discount) then I would like to cancel my appointment. Her response ""Well hold on a minute now. The technician is in the middle of a job and can't pick up the phone"".\r \r Glass America dropped the ball several times and made no attempt to understand my frustration or make things better. I have cancelled my appointment as I said I would and suggest you look elsewhere for your car window replacement. more

Excellent Service 9/2/2008

Auto Glass service does excellent work. I had a crack in my windshield. I needed an estimate for my insurance and they came to my workplace to do it. After giving me the estimate they offered to replace my window right then and there and bill my insurance company. They did great work. more
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Quality Auto Glass Repair and Replacement, Free Mobile Service. Call for a Quote!

Owner Message

  • As a leader in the Auto Glass Replacement industry, Glass America upholds the highest levels of quality craftsmanship, and consistently maintains a proven track record for excellent customer service. Glass America is one of the largest independently-owned automobile glass replacement and repair companies in the country. Glass America carries a complete line of auto glass repair and replacement services for all years, makes and models, foreign and domestic, commercial or passenger vehicles.

    All technicians are certified by Sika Adhesive Systems and LYNX Services. All auto glass installations and workmanship will meet or exceed the AGRSS Standards, and have a national lifetime warranty. Glass America's direct billing procedures and pricing structures meet or exceed the requirements of all insurance companies and glass networks. All of the company's national service areas offer both drive-in and mobile services, and always strive to make business as quick and as convenient as possible for their patrons.

    At Glass America we use only the best quality replacement glass manufactured by only Original Equipment Manufacturers (OEM). Our technicians are extensively trained and certified to provide auto glass installations that meet or exceed Federal Motor Vehicle Safety Standards and car maker's recommendations.

    We're committed to advancing the auto glass industry for your safety and ours.

Additional information

  • Hours:

    Mon-Fri 8am-5pm, Sat-Sun 9am-5pm
  • Payments:

    American Express, Visa, Discover, Master Card
  • Neighborhoods:

    Cypress Hills, Central, Central Escondido
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