Don't let the other reviews scare you. This place is top notch, they have the knowledge and experience that is key for any European repair shop. Terry is nice enough, and when I judge a repair shop, I consider the quality of the work, the pricing, and their honesty; all of which GMW exceeds in greatly. If what you really want is a friendly smiling face, try your local dealership... and pay a fortune. Trust me, GMW is fantastic and the only place in Pittsburgh to trust with your expensive foreign automobile.