I have teenage twin boys who like the internet a bit too much. They MySpace, and Facebook the hell out of their laptops. They shoot aliens and war craft like medieval mad men. They are perpetually plugged into these machines so much that I would swear the iPod appendage they have grown actually seems normal. So it was bound to happen that they would eventually need their notebooks cleaned up and swept for virus’. We took them to the Geek Sqaud and they told us it would be a few days and they would call us when they were done. A week later of the boys alerts me that he needs his computer for a paper he has to write. I call the Geek Squad and inquire about the computers when I am told that they have been extra-ordinarily busy and that it would another few days. I asked for a specific number of days and was told that he couldn’t give me and exact figure. So we waited another 5 days and I call again. Still there is no progress so we head down to the store. When we arrive was ask for our property back and leave immediately. When we get home I look up some alternatives to the “Geek Squad Run Around”. I came across Secure Remote Support and I actually didn’t have to take the computers anywhere. I just visited their website and selected a button on their website and gave them permission to connect to the laptops over the internet. And away the technicians went working on their computers remotely. It was like there was a virtual technician in our home working on it without having to have a stranger in our home. Within 2 hours the computers were scan, swept and sped up. Their service was fast, friendly and efficient. It was everything my Geek Squad experience was not. Thanks Geek Squad for wasting over 2 weeks of our time and introducing me to Chris at secureremotesupport-dot-com.