Beware of their policies where membership closure is never explained clearly when you join. I had joined in Jan'12 on a monthly payment membership (thankfully). I had to take 2 mandatory access cards for 20 dollars, one each for me and my wife. I was told it is refundable when I returned the card. On 1 June, I went at 7 PM EST to cancel the membership since I was moving. No one was around except few customers. I waited for 20 mins and no one came around, so I came back on Monday 4th July to cancel. They took a signature from me on a small piece of paper and said everything will be taken care. To my shock they charged me for the month of July too. I went back to enquire and the reresentative said it is in the policy agreement which I had signed and he does not care what i was told when i joined. I protested saying no one was around on 1st June when I came to cancel but they would not accept it. The representative also refused to refund the cost of the access card. This has surely been a lesson to me, not to trust anyone. Please do not go by their words. Take your time, read the agreement and then commit other wise you will lose your money. If its not on paper they will not accept anything what was told to you. They are not customer friendy. Rude when you cancel your membership. Also they have 5 tread mills out which one never works...the other one is noisy...
more