Galpin Volkswagen

I went with my girlfriend to shop for her car last Saturday 8/30 and wasn't expecting much, I didn't even think we'd drive off in a new car. Delfi Palma was our saleperson and she was very helpful and patient with us. We weren't sure what car we wanted yet, but she was patient and showed us the inventory at Ford and also took us next door to VW for a test drive. All the while asking if we wanted water, snacks etc...Not once did we feel pressured by her or anyone else. Delfi and Mike Schwartz the GM worked with us and were able to get us an incredible deal on a 2014 VW Passat. Then we worked with Fernando Bolanos in finance - he was very helpful, pleasant, funny! and had a great attitude. He explained everything to us in detail. The whole staff was friendly and we were always being attended to. They had free refreshments, free food, even free ice-cream for kids! ok and for me too hehe. I'm very happy with experience at Galpin Ford/VW and have already recommended family and friends. more

I was seriously dreading shopping for a new car as I absolutely hate high pressure sales. We had originally planned to go to a different VW dealer in Van Nuys, but while spiffing up the current Beetle (also known as Trade-In), a chance encounter at a car wash in Sherman Oaks convinced us to give Galpin a try. I’m very glad we did. I can’t say enough good things about Casey Parker, our sales associate, and Fernando Bolanos, the finance manager; together they made leasing a brand new Beetle easier than I’ve ever experienced. Casey is friendly, professional and willing to “go the extra mile” to make sure you’re getting exactly the car you want. He worked very hard to not only get us the right car but also the right price. Once we got to the finance department, Fernando had us moving right along – by far the shortest time I’ve ever spent in finance! I highly recommend Galpin VW – I know we’ll be back! more

Best Car buying Experience Ever\r \r Just being hired into a new job, I needed a new car fast. A friend of mine referred me to Galpin VW, which was good because they were having their 4th of July sale. I was greeted by Juan Mejia and from the moment he first greeted us to the very last where he waved me goodbye from the lot, my experience was phenomenal. Juan was very knowledgeable and for questions he didn't have an answer to, he quickly found out for me. His overall professionalism, work etiquette, and customer service was beyond any expectation I've had of a car salesman. He treated my wife and I more like friends than customers. There wasn't any pressure to buy, which made my visit to Galpin even better. The experience didn't end there; moving over to the finance department was a shock as well. I've purchased cars before and dealing with the finance personnel can be miserable. The opposite is true about Fernando Bolanos. He was very thorough, yet very friendly and warm. It was like talking to a favorite uncle, not a cold accountant. He explained every option available, and even went out of his way to give me a fantastic and fair deal with my financing. Even towards the end, when I found out my auto insurance company was closed, the manager Paul made sure I left that same day with my new car happily: he waived the dealership's insurance fees for one whole month. It was hard for me to find the proper words to do their service justice in this review. I encourage future VW buyers to visit Galpin VW and to look for Juan Mejia, Fernando Bolanos and the rest of their amazing staff for a great and amazing car shopping experience. more

Curtis Cressall was our sales rep. We have been buying cars from Galpin for many years and we always go back because Curtis always treats us very good. He always gives us the best deal possible and is very patient and willing to spend his time to help us. If you want an enjoyable friendly experience buying a car, then ask for Curtis Cressall. You will be glad that you did. Thanks again Curtis, our Daughter loves her new Jetta! more

we bought a Jetta from galpin volkswagen curtis cressall was our sales person great sales person buy the way got a great deal. more

If you're looking to get a VW, go see Marvin Bolanos at Galpin VW! I just leased a beautiful EOS with hard top convertible and could not be happier. The process was smooth, enjoyable, and I felt like I was treated with the utmost respect and care. I never once felt hassled or pressured into anything. It was just a great time and I left feeling excited! Go see Marvin! more

I went to Galpin Volkswagen to get a new GTI and I am so thankful I did. I first spoke with Albert Cortes who was very helpful. We spoke over the phone and he went above and beyond to help out (even though it was his day off). I then dealt with Adrien Torres who was very nice and definitely knew Volkswagen's. Any and all questions i had were answered thoroughly by Adrien. We finally spoke with Fernando at the end, for the financial part of it all, and he was knowledgeable, thorough and my favorite, FAST. it was very late and we were more than ready to head home. Thankfully, Fernando informed us on everything and got us out as fast as he could. Overall our experience with Galpin Volkswagen was GREAT! more

I give 5 stars in all areas to this dealership as well as to my sales person, Sherre Nightingale. She is very clear, concise, detail oriented, kind and efficient. She is highly knowledgable in the cars I was interested and is the most pleasurable sales person I've ever dealt with. When doing a trade-in and knowing that I would be there a long time for the process, their team made it as comfortable and quick as humanly possible. There was a lot of multi-tasking happening (finance was alerted I would need them, my trade-in was being looked at while my new car was being detailed, negotiations were quick) and this was all happening at the same time! In the end, I walked away with a beautiful new car and a smile on my face. I highly recommend Sherre and her team! more

I returned to Galpin Motors yesterday for my second car with this amazing dealership! Ryan Sage guided me expertly and professionally through the process of leasing a brand new VW SportWagen. He helped me find exactly what I was looking for (even when I couldn't make up my mind) and was mindful of my budget needs too. He made the whole process enjoyable, and I will definitely be returning, and recommending everyone I know to ask for Ryan W. Sage--Sales & Leasing. The finance paperwork portion of the evening was handled by Fernando Bolanos, who was also professional, extremely knowledgeable and friendly. I can't say enough about how impressed I was by both of these gentleman, and my experience at Galpin VW. Thanks! more

I am very happy with my purchase (2014 Getta GLI) and experience I have had with Galpin VW ...and will definitely be recommending German and Fernando Bolanos to all my friends and family Thank you .......... more

My fiance and I went to Galpin Volkswagen looking for a great deal on a new vehicle and we were blown away with the excellent customer service we received from everyone at the dealership. Nick Khazzaka, a Sales and Leasing associate worked EXTREMELY hard to get us the deal we wanted and that would fit both our budgets. I can't even begin to explain how much time and effort he put into getting us the perfect deal. We were there the whole day and to be honest I wouldn't change that for one moment. A lot of people dread going to a dealership to buy a car because of the long waiting process, but I can honestly say it was worth every minute we were there. The overall experience if I could rate it, was just above and beyond to give it just a 5. We would give Nick Khazzaka and the team at Galpin Volkswagen a million plus if we could. Michael Gould, Sales Manager and Vicky Moreno, Finance Manager were extemely helpful throughout the whole process. Walking out of that dealership with a brand new 2014 Jetta was just an incredible experience that I will never forget and all thanks to Nick Khazzaka and his team. If you are looking to buy your first car or replacing an old one and you want excellent service from beginning to end, we recommend that you go to Galpin Volkswagen, and of course to their amazing Sales and Leasing associate... Nick Khazzaka! You will not be disappointed, Nick will work tirelessly to help you find the deal you are looking for that fits your lifestyle and your budget, we GUARANTEE IT! more

\r I recently traded in my 2005 VW Golf for a 2013 Jetta TDI. Adrien Torres was my sales consultant and was very helpful in picking out my new car. He was very knowledgeable and patient which was a big help because I'm very picky and indecisive. He showed me multiple models and options, from Passats to Tiguans. I ended up getting the Jetta TDI because of the gas benefits and the overall feel and look of the car. Everyone at the Galpin VW Dealership was very nice and helpful from the GM all the way to random sales associates greeting me and offering me water (which was awesome because it was a hot day). They even had a Labor Day BBQ going on for everyone that was there ""shopping around"". One month after having my car they had me come in for a routine check up to make sure everything was running well with the car and that I was happy. Dennis Hern was my service consultant for the one month check. He was also very nice and seemed happy to be doing his job. He asked me if I knew where the tire pressure reset button was. When I told him it was in the glove box he seemed surprised that I knew where it was. I told him that Adrien was very thorough with his explanation and check over of the car to make sure that I knew what everything was for. \r All in all I am very happy with my purchase and experience I have had with Galpin VW and will definitely be recommending Adrien Torres to all my friends and family!\r more

Amazing service from an amazing employee Gary Tonoyan he was just so great in helping me get my car I'm forever grateful to him and to Paul the manager on duty amazing loved my experience more

I just bought myself my first car and I love it! I got the 2013 Passat SE black and I feel like I'm driving a much more expensive car than it actually is! I work at Galpin on the Used Car Lot. My name is Shane Robertson and I'm the proud owner of a new VW! more

I came into Galpin because my car died, and I was looking for a new kind of experience. I was tired of American and Japanese cars, so I decided to go with German engineering. I was greeted by Nick Khazzaka, who immediately made me smile and got on my good side. I started off wanting to buy, but he showed me all the available options in so many different forms. I thought leasing would be a good idea, but after speaking about it with my father, we decided to finance. My mom and dad then came in, and Nick treated them like family, went through all the options with them too, and they thought financing was a good idea. He was very patient with us making our decision and didn't pressure us into doing anything we didn't want to. When we finally talked about the payment with him, he was extremely understanding of our situation, and him and his manager Mike Gould went the extra mile to make our dream payment a reality! And to think we were going to buy a used car in the 6k range! Our finance manager, Vikki, was extremely helpful as well. She walked us through all the options of products we can get for our car. Although we didn't end up buying anything, we still were very educated about the products. Overall, our experience was amazing, and I recommend Galpin Volkswagen to ANYONE WHO WANTS A NEW CAR. I couldn't be happier with my new car, my new payment, my salesperson (for life) and Galpin!!!\r \r If you are looking for a new car, go ask for Nick at the front and save yours more

Maria Bolanos. She is a nice person. and helped a lot with my car choice. Really a nice person. If you want a Volkswagen, please connect her. more

I am so happy with galpin VW all the staff is really good in special Maria Bolanos who has a rally really nice attitude dealing with customers like me and a passion for her job she was so amazing with me, she has a really nice heart and making the best possible scenario for me financially. She did not pushed me to buy and was very friendly and walked me thru the current incentives programs. I would definitely buy from the galpin VW again. And also Fernando Bolanos from Finance Department worked diligently and I was pleasantly surprised at the deal that was made. So defenely I recommend Maria Bolanos and Fernando Bolanos because they also speak Spanish. Entonces a las personas q no hablan Ingles les recomiendo a estas 2 impresionantes personas de galpin VW q de verdad van a quedar satisfechos con la oferta q les van a dar. Gracias Maria Bolanos y Fernando Bolanos. more

For the last 10 years, I have been the proud owner of ONLY VW vehicles. I LOOOVE these cars. Well, never in my 10 years of car buying experience at VW dealerships, I have NEVER before had such a pleasant experience. I ve been having some credit problems as a result of my school loans so I wanted to minimize wasting my time (and spare myself from any humiliation that most dealerships inflict on the credit impaired and I inquired about any help I could get from Galpin via the Galpin VW website. An AWESOME GUY by the name of Neil Stone emailed me back within the hour (8am!!! Neil works HARD!!!) and said that he d look into things for me. By noon, I sent in some preliminary paperwork to him (credit app, etc.) and by the next day, he had a car for me and an incredible offer. No haggling or anything. I told him what I had to offer, what was in my budget and he took care of the rest. I live in the South Bay so I picked my car up a day later and spent about 90 minutes in the dealership signing papers and getting an appraisal on my trade-in. That s unheard of!!! I ve always spent damn near an entire 8-hour shift at a dealership waiting on things to be cemented. My wait can t even be considered a real wait because someone was always checking on me to see if I was thirsty, if I had been helped, and even just a little small talk. It felt like I knew these people in a former life or something they were so nice and genuinely interested in providing REAL CUSTOMER SERVICE.\r Anyway, I walked out of there with a 2013 VW Jetta, a full maintenance package, and Lojack for less than I was paying for my 2008 VW Passat. For the first time in my life, I walked out of the car dealership feeling lucky and worry-free (as opposed to that sense of doom I usually felt at other dealerships).\r If you are looking for a deal and to actually be CARED FOR by genuine and honest people, GET IT AT GALPIN!!!!! You will NOT regret it. more

Galpin Volkswagen provides some of the best customer service out there. Vicky Moreno and Herman helped me through the process of buying my new Jetta. They were friendly and professional, and deserve recognition. Way to go guys! I really recommend this dealership for anyone looking for a car. more

We leased a vehicle a couple nights ago from Galpin. I have to say that I have honestly never had such a phenomenal experience at a dealership! Michael Moses and Sam Malik as well as all the other people we were in contact with treated us like family. They didn't try to haggle with us we just told them what our budget was and they made it happen! \r We ended getting a better car than we had hoped for. I'll be going to them from now on and by the way we drove from Palm Springs! more