We have eaten in the restuarant and bar a few times as well as ordered for pick up. Not one time have I ever considered the customer service great but it is close to our home and the food is decent so we have continued to go. Tonight was our last time. Honestly, I was treated so poorly I practically left in tears. I will NEVER step foot in that place again. We ordered fajitas for two to go. My husband picked it up and when he got home we found the order had no tortilla shells! Not sure how we are supposed to eat fajitas with no shells. Also, the menu lists this item at $21.95 but when he paid they charged him $24.95. I called and said I was on my way back to the restuarant to pick up the shells and hopefully to get a partial refund since they over charged us AND gave us an incomplete order. When I got there, no one knew anything. I was forced to stand awkwardly in the entrance while three different people came up and grilled my about what I needed. Finally a manager brought me a bag of shells and said "here are your extra shells"! I said, "no, these aren't extra, there was none in our bag." I asked again for a partial refund due to the apparent overcharge and for the hassle of having to drive back. He told me that he was SURE that the kitchen put the shells in the bag and I must have dropped them on the way home! Are you kidding me?? I was so offended that I left the shells there and walked out. With tip that cost $30 for nothing. Save yourself the hassle, go to LAS MARGARITAS which is in the same strip mall as Gallos. They cost a bit more but they're customer service is amazing!!!!