Fred's Auto Svc

Our family has dealt with Fred's auto for 15 years with a variety of vehicles from a mini van to SUVs to luxury cars and compacts. He was recommended to us by someone who had also used him for many years. We have never had anything but honest,straightforward dealings with him, his family, and staff. We have always received prompt service at a reasonable price. Highly recommended!! more

We've used Fred's twice. Once was about 3 or 4 years ago when our catalytic converter on our Explorer needed to be replaced. We asked if they could do duel exhaust while they were at it. They agreed, then said it actually wouldn't work but suggested 'turndowns' instead. We agreed and paid $650 for it ALL. Being relatively please with the service, we used them again about 2 weeks ago when our Explorer was having problems of all kinds. Long story short, we wound up paying them $1350 to make all the necessary repairs. Went to pick it up and as I pulled up, I saw that a pair of orange needle nose pliers had been left in my truck, just behind the grill. -That was a little unsettling but we removed the pliers, returned them and left. Fast forward to yesterday, I get pulled over by a Hiram cop and am completely shocked when he informs me that my 'turndowns' are actually ILLEGALLY done and gives me a TICKET! He said that the exhaust pipes have to go past the passengers seat in back, otherwise the car fills with Co2 and can be fatal to all passengers. ARE YOU KIDDING ME?! I take the ticket and head to Fred's to inform him of what just happened. In my naivete, I assume he'll be equally shocked that it's illegal and offer to either pay the ticket or fix the problem to 'legal' at no cost. Instead, what happened is he turned stone cold and said, ""I do what people ask me to do"". Then denied knowing it was illegal and said he would be willing to fix them to be legal but we had to PAY for it. Now, I had no idea what turndowns were, but FRED did...that's why HE suggested them to us. If you're doing this, surely you know whether or not it's illegal; he's not a beginner at this. But let's give him the benefit of the doubt and say he didn't know it was illegal. He still had ZERO care for the fact that we just got ticketed for something HE SUGGESTED we have him do to our Explorer. Remember, we wanted duel exhaust? He couldn't make that happen, and then HE told US about turndowns. It was not the other way around. -Now his response to us is, ""I do what people ask me to do."" YOU suggested it to US Fred. Never in a million years did I think to ask if what you were suggesting was ILLEGAL. This was an error on his part, and a greedy one. And yet, WE'LL be paying for it. We'll have to pay the ticket and we'll have to find an HONEST mechanic now to fix the problem. Let's remember that I've paid him $650 for the turndowns, catalytic converter and a new muffler so the turndowns would work. Then we come back to him a few years later (which was two weeks ago) for more work and pay him $1350. He's now made $2000 off us and yet still wants more money to fix something HE did that turns out is illegal. G-R-E-E-D-Y. This 'repair' shop (and I use that term lightly) isn't deserving of your business. Consider yourself warned. more

Please help us run this trash from our city! They are dishonest! Tell you one price then when you pick up your car it's quite a bit more. Then they have the nerve to get rude or call the police or call you disgusting names. Thieves in a Whiskey Tango operation. Go anywhere else and you will save yourself the headache! more

My family has been using Fred's Auto Service for over 7 years. They are honest, reasonably priced, friendly, and truly care about you & your vehicle. I recommend them to everyone I know!!!! For the best service around, go to Fred's! more

We brought our van in to this scam artist last year to have our 60,000 mile service done. They quoted me one price on the phone then gave me another once the job was done. We paid it...not happy. We drove the van home and it was misfiring and surging down the road. We took it back to them and they said that a plug wire was pinched during the first repair. They wanted us to pay to have it replaced. We refused and they reluctantly said they'd fix it. We drove the car home after they fixed it and the owner, Fred Hobbes, called me at work the next day and told me that they did a full tune up on the van and I was supposed to come in and pay the bill. I refused of course. If this isn't enough......a year later, the van starts acting up again and we take it to a real repair shop and they tell us that whomever did the last tune up on the car unplugged some wires and put the wrong type of plugs in it causing a solenoid to short out. This was a $450 repair caused by Fred's. We are taking them to small claims court. more

We had a repair done and when we picked up our car they were completely rude and beyond uneducated. The owner said, well the price on the invoice for the part is NOT how much it cost me. (insinuating that I got a ""bargain"") so I asked him, well, how much was it then? He replied THAT'S NONE OF YOUR BUSINESS!!! Wow! Really?!? I said, you should be out of business with how you treat your customers. Pay a little more somewhere else and get good customer service. Hopefully the repair will hold up because I refuse to step foot in there again. more

After researching costs for a big repair, we went with Fred's because they were the lowest cost. Big Mistake. There's always a problem. They do not work with you on the cost of repeat repairs or labor charges. Beware of the lowest priced shop.. you may end up paying more in the long run.... Pros: Cheaper, Availability Cons: Return Repair, Overpriced more

Super friendly family biz! Took care of my car & my mom's. Honest, knowledgeable, would recommend to EVERYONE. more

Pricing was fair and honest from the start. Work was completed within the time frame given. They explained the work necessary and quoted prices before work began. Pros: Service is good Cons: hard to get to more

I don't reccomend Fred's he will charge u a bundle and do other things to your automobile that u did'nt ask for more