The food was good, but we had three different problems with our last order (on 4/13/2012):
-At the time, grubhub said they carried Coke products for drinks, but they called us to say that they carried Pepsi products - fine, give us Pepsi. (The discrepancy has since been corrected)
-We later got a call from the driver asking where the place was - she had been given the wrong street name, which sent her to the other side of town.
-Once we got our order and the driver had left, we realized that the drinks we'd been called about hadn't been included.
None of these were big problems, and like I said the food was good. We've also ordered from them once before with no problems (though that was a simpler, smaller order). Would I order from Franklin Pizza again? Probably, I'm willing to give them another shot.