About 4 months ago I brought 4 limited seriagraghs to The Frame Factory to be reframed because I was concerned about the humidity problem in Florida. The cost was over $2000. We discussed the humidity problem and was told they would be sealed to prevent damage. I recently noticed one of them was beginning to wave at the edges and bubble in another spot. I returned it to The Frame Factory and Mary proceeded to tell it was humidity and that all fine art will do that. She also told me that I should go to the Dali museum to see that their art also has waves. She said she would look into it, press it and reframe it. This was on a Friday. I asked if it could be done by Saturday. I returned on Saturday and the artwork was in the same location I left it on Friday. Mary said her store was climate controlled and thought by leaving it alone it would self correct I guess. It hadn't. I returned the following Wednesday and again the artwork hadn't moved from where I left it. Mary then proceeded to tell me the artwork was damaged (watermark in a corner) Mary had suggested a larger matting to cover that watermark when we were discussing the framing of it. I didn't buy that and then she proceeded to tell she was too busy to deal with it. Her explanation, to say the least was UNACCEPTABLE. The particular piece cost approximately $725 to frame and she tells me she hasn't got time to deal with it! I would not recommend this place to anyone.