On July 24, 2009 I went to Forever Young located at 1995 NW 185th Avenue; Hillsboro, OR 97124 to get information about laser hair removal services. I spoke with the sales associate who, although extremely pushy, told me that the laser is extremely effective and that everyone that goes there has excellent results. I was a little bit worried about the high price and the fear that I would not receive the results she claimed, so I asked her what would happen if the hair did not go away once I reached the final, 6th treatment. She assured me that it would work and that I did not need to worry about it, but that sometimes people need ""one or two extra treatments because there may be a few touch-up areas needed"".
Satisfied with the presentation and information given to me, I signed up for the treatments and paid $1,000.00. I began going in for my monthly treatments, and in January of 2010 I was extremely disappointed as I had experienced no hair loss. The sales associate that sold me the package was no longer working there, so I discussed this disappointment with another employee. She advised that because my skin was so light, and my hair was blond, that it may take me longer than other people to see results. I continued going every month, and by June of 2010 I had been treated 11 times.
During my treatment in June I mentioned to the laser technician that it was my 11th treatment and I still had not had any hair loss. She was shocked, and told me that she was really sorry and that she couldn't believe anybody would have even sold the hair removal package to me because everyone there knows that the laser cannot detect hair as light as mine. She informed me that if I was ever going to get any results with the treatments, I would have gotten them by now. This was very upsetting to me, so after the treatment I spoke with the manager.
When I spoke with the manager I told her that I had just had my 11th hair removal treatment with no results. I expressed my anger that the sales associate was clearly more interested in getting my money than selling me something that would actually work. I let her know I was never notified that the laser being used was not affective for my hair and skin type, and felt that I had been misled and treated unfairly.
The manager apologized and asked me if I have tried the new laser hair removal treatment that had just come out. She informed me that the new laser technology was ""designed"" for people like me with fair skin and that it is much better than the laser I had been using. I told her that there was no way I was going to spend another $1000.00 just to find out it too had not worked. She informed me that since I have had no luck with the previous 11 treatments, she would give me a large discount because, in her words ""it will only take about 2 treatments of this new laser to get rid of the hair"". Regretfully, I once again paid more money to upgrade to the newer laser technology because I was tired of coming in every month and wanted to finally see results. I paid another $500.00 on June 1, 2010.
Since June of 2010, I have had 13 treatments with the new laser hair removal technology--bringing my total amount of visits to 25. I expected the staff at Forever Young to be knowledgeable and honest in the way they conduct their business. It is my belief that information regarding the technology was intentionally kept from me for the sole purpose of making a sale. The sales associates should have told me that the service would not be beneficial to me. I have had two people at Forever Young tell me that everyone knows this technology is not meant for my skin/hair type and this was kept from me in order to make a sale.