I have been doing business with Flowers by Buck for more than 25 years and have highly recommended him to my friends, family, and coworkers. I was very satisfied with his work and customer service. However I have become very disappointed in him. The most recent cause for disappointment is the flowers I received for Mother’s Day 2021. The flowers I received were very pretty but were nowhere close to what my daughter ordered. She ordered a lovely mixed floral arrangement called How Sweet It Is. what I received was an arrangement of roses loaded with baby’s breath and fern. My daughter did not get a call from Buck to ask if he could change the arrangement because he did not have the flowers required for her order. When she called the Monday after Mother’s Day she was told that the arrangement he sent me was an upgrade as he had sent long stemmed roses. I don’t think it was an upgrade. The stems were cut so short that when I received it, they were not touching the water in the vase. I actually had to remove the flowers to put water in the vase and arrange the flowers so that they reached the water. Buck’s response to her call was not satisfactory at all. First, he should have apologized for not filling her order correctly and for not calling her to ask if she was ok with a different arrangement. Secondly, he should have offered to make good by refunding her or making another arrangement as she requested. I also called him after she did because she was utterly disgusted with her interaction. Buck did offer to send me an arrangement “when he got his flowers in”. A whole week has gone by without that arrangement which is what has compelled me to leave this negative review.
The other reason for the negative review is because some time ago I needed a florist to make several boutonnières for my job. I called Flowers by Buck at least three times, leaving a detailed message but got no call back. Eventually I used another local florist.
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