Flowers By Bauers

I worked with Richard for several months before my wedding. He was very creative and had great ideas about how to work with flowers and colors. The day of my wedding, the flowers were delivered to my home for inspection. They were wilted and falling apart; the white roses were tuning brown... it was awfully clear that they had been made several days ago and refrigerated. We had been charged extra for little touches like glitter that weren't even applied. I sent them back to him and asked that they be redone. I didn't see my flowers again until I got to the church. He replaced the white roses, added a sloppy splash of glitter, and that was it. Pros: individual roses for sale at low price Cons: sloppy workmanship more

I ordered a very specific arrangement of all white lilies. Bauers substituted the flowers, using NO lilies, without calling me and giving me a chance to order something else or use another florist. I realize florists sometimes don't have what you want, but I had called to place the order and specifically asked for an arrangement of all white lilies. I've had florists ask me about substitutions before, but I've never had a florist unilaterally decide that I will accept a completely different arrangement. When I complained about it, they refused to honor their guarantee, which is clearly spelled out on their website. They told me I should just accept an apology, and when I pointed out their satisfaction guarantee, I was told they wouldn't honor that. They said a 20% discount is the best they will do. Unbelievable. This wasn't a "close enough" spring bouquet vs. another spring bouquet...it's either a white lily or it isn't...but they won't honor their guarantee. more

I ordered a very specific arrangement of all white lilies. Bauers substituted the flowers, using NO lilies, without calling me and giving me a chance to order something else or use another florist. Initially I was told that they would not honor their satisfaction guarantee, but the owner called a couple days later and said he was sorry about the staff not calling me to ok a change and then not offering the correct remedy. I don't mind problems nearly as much when a remedy is offered. The owner gave me a full refund. Pros: Richard, the owner, seems to understand good customer service Cons: Not all his staff do more

Great customer service!! Really know what they are talking about and would recommend to everyone. Great for weddings!! more