We have used First Class for a few different events we had last year and they were great. Friendly and when compared with other local rental services, their prices were either the same or even a bit lower than others. They offer a service of picking up the items you rented (for us, we rented tables, chairs, coffee makers and more) for a small fee. I can't imagine having an event that you need to rent items, and have the company not come through for you on the day of the event. So I stick with them, because they have been reliable!