I have been a steady customer of Firestone in Westmont for decades. they have taken care of all of my family's vehicles, and have earned our trust over the years. However, this time I was somewhat disappointed in the service. When I dropped the car off I included a list of things to be done. This list was taken straight out of the owner's manual. The day after servicing I was logging in he service details into a spreadsheet I keep for vehicle service records. I noticed that no mention was made for two of the service items - replacing the cabin air filter and replacing the fluid in the transfer case. I called the shop and they confirmed that the work had not been done. Later that day I washed my car. I found no indication that the tires had been rotated as requested. There were no fingerprints, smudges, etc. in the dirt on any of the four wheels. Now I have to wonder what else was supposedly done but actually wasn't.
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