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Firestone Complete Auto Care - 4 Reviews - 3305 Cobb Pkwy NW, Woodstock, GA - Auto Repair & Service Reviews - Phone (770) 325-9699

Firestone Complete Auto Care

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3305 Cobb Pkwy NW
Woodstock, GA 30189
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(770) 325-9699
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Firestone Complete Auto Care - Woodstock, GA
Firestone Complete Auto Care - Woodstock, GA
Firestone Complete Auto Care - Woodstock, GA
Firestone Complete Auto Care - Woodstock, GA
Firestone Complete Auto Care - Woodstock, GA
Firestone Complete Auto Care - Woodstock, GA
Firestone Complete Auto Care - Woodstock, GA

Reviews

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Worst

I do not do reviews often but I want to warn others so that you will not have to go through what my wife and I have. It took 3 trips and losing my cool to get an apology and my br...

Needs new management 9/8/2011

I do not do reviews often but I want to warn others so that you will not have to go through what my wife and I have. It took 3 trips and losing my cool to get an apology and my brakes to work correctly. Issue 1. get vehicle back after full brake job with no emergency brake. Issue 2. get told by "Doug" you don't need and emergency brake but they will adjust it. Issue 3. get nothing but attitude from Doug and truck isn't fixed until I lose my cool, after losing my cool finally get poor customer service instead of non existent customer service. Truck "seems" to be fixed---we shall see if it stays that way. Manager Doug has zero respect and zero people skills, he insulted my wife to the point that she would not go back unless I was with her. My one, only and LAST experience with Doug is "what a jerk" he is a disrespectful, arrogant, angry little man. With millions unemployed Firestone needs to due some hiring. I told Doug and his boss that this is one of the times where a " Under New Manag more

Look elsewhere until new management is hired..... 9/6/2011

I do not do reviews often but I want to warn others so that you will not have to go through what my wife and I have. It took 3 trips and losing my cool to get an apology and my brakes to work correctly. Issue 1. get vehicle back after full brake job with no emergency brake. Issue 2. get told by ""Doug"" you don't need and emergency brake but they will adjust it. Issue 3. get nothing but attitude from Doug and truck isn't fixed until I lose my cool, after losing my cool finally get poor customer service instead of non existent customer service. Truck ""seems"" to be fixed---we shall see if it stays that way. Manager Doug has zero respect and zero people skills, he insulted my wife to the point that she would not go back unless I was with her. My one, only and LAST experience with Doug is ""what a jerk"" he is a disrespectful, arrogant, angry little man. With millions unemployed Firestone needs to due some hiring. I told Doug and his boss that this is one of the times where a "" Under New Management Banner"" could only help. Doug's boss Bill was extremely professional and very apologetic but until Doug is replaced he represents Bill and the Firestone brand. Until Doug is removed from this store I highly recommend that you STAY AWAY! Who wants to go back 3 times for a simple issue just to be mistreated and talked down to? more

Please read reviews before going through what we have. 9/6/2011

I do not do reviews often but I want to warn others so that you will not have to go through what my wife and I have. It took 3 trips and losing my cool to get an apology and my brakes to work correctly. Issue 1. get vehicle back after full brake job with no emergency brake. Issue 2. get told by ""Doug"" you don't need and emergency brake but they will adjust it. Issue 3. get nothing but attitude from Doug and truck isn't fixed until I lose my cool, after losing my cool finally get poor customer service instead of non existent customer service. Truck ""seems"" to be fixed---we shall see if it stays that way. Manager Doug has zero respect and zero people skills, he insulted my wife to the point that she would not go back unless I was with her. My one, only and LAST experience with Doug is ""what a jerk"" he is a disrespectful, arrogant, angry little man. With millions unemployed Firestone needs to due some hiring. I told Doug and his boss that this is one of the times where a "" Under New Management Banner"" could only help. Doug's boss Bill was extremely professional and very apologetic but until Doug is replaced he represents Bill and the Firestone brand. Until Doug is removed from this store I highly recommend that you STAY AWAY! Who wants to go back 3 times for a simple issue just to be mistreated and talked down to? more

No more 4/27/2007

The first time I took my wife's car there they diagnosed a problem and did not do a certain repair that I thought was needed, saving me some money.\r \r When I took my truck there later, to get routine service, they supposedly repacked the wheel bearings and serviced the brakes. 3 months later my wheel bearings were worn out and my brake master cylinder needs replacing. So much for certification. more
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Owner Message

  • Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake service, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one customer at a time. Our teams of professionals understand cars and they understand the people who drive them. We use advanced technology and offer quality products from brands you trust — all of which add up to a total car care experience. Services/Products: Tires, Batteries, Brakes, Oil Change, Alignment, and All Auto Services. • A/C Service • Air Filters • Alternators • Auto Heating & Cooling Services • Brake Pads • Brake Services • Bridgestone Tires • Car Auto Batteries • Car Auto Inspections • Car Auto Maintenance • Car Auto Wiring • Climate Controls • Cooling System Parts • Disc Brakes • Engine Repair • Engine Services • Engine Tune-Up • Firestone Tires • Ignitions • Minor Repairs • Radiator Service • Radiators • Repair Services • Rotors • Spark Plugs • Starters & Ignitions • Starting & Charging Services • Steering & Suspension Services • Tire Repair Services • Tires Service • Transmission Service • Tune-Ups • Vehicle Inspection • Vehicle Maintenance • Wheels"

Additional information

  • Hours:

    Sun 8am-5pm, Mon-Fri 7am-8pm, Sat 7am-6pm
  • Payments:

    Master Card, Visa
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