3/6/2012 - My husband took our truck to this Firestone in Terrell to get an alignment. The Firestone staff told him that new parts needed to be installed in order to be able to align the truck. My husband ok'd the work and 3 hours later it was finally finished.
He came home, but had some reservations about the work done after hearing some conversations that other customers had with the service personnel while he was waiting. My husband then got under the truck to find that one of the parts had not been replaced - it was as old and rusty looking as it had been before my husband took the truck in.
My husband took the truck back to Firestone and finally got the personnel there to admit that they had not put in a new part!
Tex, one of the service people, told him that the mechanic had found a used part in a toolbox and had put the used part on instead of a new part!!!
Tex finally refunded the price of this part, but did not refund the cost of the labor or make any other effort to remedy the problem. There was no explanation of why this was done.
If this rusty, used part was OK to be put into our truck after they told us it needed new parts, now we are wondering if any of the work needed to be done at all.
If my husband hadn't gotten suspicious and checked out the work, we would never have known. And they would have gotten away with stealing our money!
I would not recommend these people, they cannot be trusted.
We are working with Firestone headquarters on this matter - apparently their call center is currently unable to reach the store manager to deal with this situation.