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Firestone Complete Auto Care - 3 Reviews - 4920 Old Hickory Blvd, Hermitage, TN - Auto Repair & Service Reviews - Phone (615) 829-8679

Firestone Complete Auto Care

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4920 Old Hickory Blvd
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Hermitage, TN 37076
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(615) 829-8679
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Firestone Complete Auto Care - Hermitage, TN

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I had a check engine light that I read with a $40 code reader that I own. I needed an O2 sensor replaced. I called and was quoted a price of $200. I showed up the next week at 7 a...

Bait & Switch and Deceptive business tactics 3/13/2012

I had a check engine light that I read with a $40 code reader that I own. I needed an O2 sensor replaced. I called and was quoted a price of $200. I showed up the next week at 7 am when the store opened and told the clerk that I needed the Downstream O2 Sensor replaced and that I already knew the code status. 2 hours later, I was told that the O2 Sensor had failed, my plug wires were shot and I had an oil leak. I just had the wires changed less that a year ago, and I change my own oil so I know the leak was BS. Then I was told it would be $300 to replace the O2 sensor, $99 for the computer check. Who the hell told you to put it on the computer? If I come in for an oil change that I know needs done, do you test the oil and bill clients $99? How about low air in a tire? ""We checked the gauge and you're right, that's $99."" AVOID THIS SHOP AT ALL COSTS! They take advantage of inexperienced people who know nothing about cars. more

Progressively poor service 2/24/2012

I used to use Firestone for everything, but they started misdiagnosing a few small things about a year ago. Then yesterday I took my truck in for an alignment because I was supposed to leave to go to a funeral this morning.The technician said there was too big of a gap on my pitman arm and the car was unsafe to drive. No one there could help me so I would have to come in first thing to have an estimate done. I got there first thing hoping to get out fast enough to get to the funeral. three hours later they call me and tell me all I needed was an alignment. Now I have missed the funeral of a dear friend all because they did not know what they were doing. I'm done with them. No one even apologized! more

Glad it's under different management now... 8/2/2005

I have never had worse service at a business before this. I had to have some work done on my van and I delcared to never come back to this particular store. The staff was ok -the mechanics explained everything, including things I didn't really need done, but the manager was a piece of work. The woman was very rude to me because I had to bring the vehicle back because the repairs didn't hold. She yelled at me in front of other customers because I wanted the work done again. Luckily she is no longer employed there. PROS: good tire prices CONS: very bad attitude more
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3 Shops, 1 Stop! Maintenance, Repairs and Tires since 1926.

Owner Message

  • Our skilled technicians are ready to serve all of your vehicle needs. From tires, auto service, brakes, and alignments, it?s a one stop shopping experience. Call or make an appointment online today.

Additional information

  • Hours:

    Sunday:8:00AM-5:00PM,Monday:7:00AM-7:00PM,Tuesday:7:00AM-7:00PM,Wednesday:7:00AM-7:00PM,Thursday:7:00AM-7:00PM,Friday:7:00AM-7:00PM,Saturday:7:00AM-6:00PM
  • Payments:

    Master Card, Visa
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