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Firestone Complete Auto Care - 2 Reviews - 2102 S Texas Ave, Bryan, TX - Auto Repair & Service Reviews - Phone (979) 985-5675

Firestone Complete Auto Care

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2102 S Texas Ave
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Bryan, TX 77802
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(979) 985-5675
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Firestone Complete Auto Care - Bryan, TX

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I had really horrible experience with the service of Firestone guys in Bryan. Because i never knew that tieing rod and doing alighment can take 7 hours for any technician. I wal...

Same name, diffrent service 3/24/2009

I had really horrible experience with the service of Firestone guys in Bryan. Because i never knew that tieing rod and doing alighment can take 7 hours for any technician. I walked in store at 9am and got out of the hell at 4pm with full of anger. Many people came in and left while i was waiting. When i noticed it and complained to the manager, he said it was a complicated job, but i noticed that his man never touched my car at all and even went out to have their lunch. When i paid him 330 bucks for his all day work, he even asked me whether i was a student since he also felt stranged that how i had so much time wandering in his store. That is the worst joke i ever heard!\r \r However it is not an end. A few days later i furiously found my car drifted its head to left side and went back to request for reexamination. Guess how long i waited this time -------5 hours, and unsurprisingly without any positive answer. They said there was nothing wrong with them, although my car worked well before they touched it, and i got to pay them again if i really wanted to sovle the problem. Thanks to all i knew that i was not mad at that time. So i left the store with smile and kindly say good luck to another customer who waited there more than 3 hours. I promised i would never visit any firestone store any more and warn anyone who is lacked of patience not to stop by such store. It is a really critical challenge in your life.\r \r \r \r Please repect your time and your customers' who pay you. Pros: warm greeting when you walk in Cons: cold service after you choose them more

Don't ever go there. They're crooks or they don't know what they are talking about 3/6/2008

Don't take their word for what they recommend. They almost made 600$ off me for a problem that never existed in my car. They asked me to replace the front ball joints of my Mazda. When I called a Mazda service station they said it was unusual for ball joints to wear out. I took it to another mechanic (Benwhite Automotive) and they said there was no problem with the ball joint, it was only a loose clamp. All it required was tightening the clamp. Cons: guy talks a lot but only lies or he doesn't know what BS he is giving others more
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3 Shops, 1 Stop! Maintenance, Repairs and Tires since 1926.

Owner Message

  • Our skilled technicians are ready to serve all of your vehicle needs. From tires, auto service, brakes, and alignments, it?s a one stop shopping experience. Call or make an appointment online today.

Additional information

  • Hours:

    Sunday:Closed,Monday:7:00AM-6:00PM,Tuesday:7:00AM-6:00PM,Wednesday:7:00AM-6:00PM,Thursday:7:00AM-6:00PM,Friday:7:00AM-7:00PM,Saturday:7:00AM-6:00PM
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