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Firestone Complete Auto Care - 8 Reviews - 31 W City Ave, Bala Cynwyd, PA - Auto Repair & Service Reviews - Phone (610) 257-7774
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Firestone Complete Auto Care

31 W City Ave
Bala Cynwyd, PA 19004
(610) 257-7774
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Firestone Complete Auto Care - Bala Cynwyd, PA


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I have found this Firestone to be awesome ! They have always done right by me. I have no complaints, only praise. They are a very busy place and most often I'll just leave my car...


New tires: Waited 4 hours when told it would be 1 1/2 hours. It's easy to make an appointment online for the place and I had picked out exactly what I wanted to do. When I ge...


I have found this Firestone to be awesome ! They have always done right by me. I have no complaints, only praise. They are a very busy place and most often I'll just leave my car because they try very hard to accommodate everyone. Also, I have found them to be honest, you can find that everywhere.... more

Bad Customer Service 10/2/2011

New tires: Waited 4 hours when told it would be 1 1/2 hours. It's easy to make an appointment online for the place and I had picked out exactly what I wanted to do. When I get there they didn't seem to know any of the information. They told me it would be only an hour and a half for getting new tires on. I checked back an hour and a half later. Still not done: they said about a half hour more. Checked back half hour later. Still not done: They said it would be done soon. Sat down and waited and asked two more times. At four hours of waiting, I was about to go to the rude guy at the counter and tell him a piece of my mind. No explanation of why it was taking so long. When I went to pay, he apologized for the first time in four hours for the wait. Then under his breath he said about being backed up. Horrible customer service. Plenty of mechanics. Ridiculous wait time for a company that has a sign saying there is a guarantee for the time. Give me a break. Never going there again. more

Tire Prices Too Good To Be True, But They Are! 6/8/2009

When I bought my car, I had no idea how expensive the replacement run flat tires (RFT) were! The BMW dealership charges an outrageous $390 per tire (not installed)! Installation is another $60 per tire there too! (dont forget tax) That's over $450!!!!! Firestone Tire & Service Center quoted me almost a hundred dollars less than the dealer's ""low"" price and charge only half of the dealer's labor fee for mounting and balancing. Their price for the same tire mounted and balanced was around $350 (for one 255/35/R18 Potenza RE050A RFT ). Bottom Line: If you are driving a BMW or Mercedes with run flat tires, don't even bother going to the dealerships. They will rip you off. Basically you are paying the extra $300-400 for the loaner car for the day.... I'd much rather sit and wait, thank you very much. Pros: Best Price on Run Flat Tires RFT Cons: the wait time can be long, bring a book more

TERRIBLE customer service 5/23/2008

The customer service at this place is terrible. First of all, they don't take appointments because, according to a staff person, they ""have too much business to bother."" So be prepared to have nowhere to park in the overflowing lot and get ready to wait 4-6 hours or more for service. Hard if you don't have 2 cars. \r \r I took my Honda Civic in for new brake pads in October 2007 and found I needed rotors and pads both. After replacing them, they continued to squeak terribly--with the NEW brakes-- until now (June 2008) so I took it back today to have them take another look. Turns out I need back shoe brakes...not sure why that wasn't an issue in October whatsoever...but anyway ended up giving them permission to do what needed to be done. I waited all afternoon and evening for them to call and let me know when I could come pick my car up, and finally tonight I called THEM to get a pick-up time (I had taken the bus back home hours before) and after 3 minutes of nobody picking up the phone, the man who finally answered said, ""oh, that car is supposed to be picked up for tomorrow morning."" It would have been nice of someone to tell me that-- they were already closed and everyone but him had left. Also, both times I have taken my car to this place-- the second time not expecting to need any additional service--I have been uncomfortable about their trustworthiness. Find a more honest, organized, customer-oriented place to fix your car. Pros: convenient location on city ave Cons: customer service and trustworthiness more

Can-Do Attitude Always 12/1/2006

I've been a customer for over six years of this particular Firestone store because they do what they say they will b.s. about it. I own a German sports sedan and have sworn NEVER to go back to Don Rosen in Conshohocken for service on it ever again because of the high b.s. factor there. Firestone's prices are reasonable, the mechanics are superb and the service, overall, is first-class. The manager, Ken, is professional, friendly and doesn't try to "sell" you items or service you don't need. Their hours, location and services all fit my budget and schedule, as well. All in all, when I need tires or service, I call this Firestone first. Nice work, guys! more

Really a Cut Above 10/31/2006

I have been going to this particular outlet for 10 years, and the service has always been really superior. They're fast, friendly and respect the customer. Ken, the manager, has fixed flats 3 for me times for nothing, and knows the value of repeat business and loyal customers. Their prices are pretty much locked in, but it is their service that sets them apart. Worth a drive to get there. PROS: Really great service and customer respect CONS: Looks like any other tire store more

excellent service 5/30/2005

i went and had 4 tires at the firestone location and they were veryu fast and gave me a super great deal plus a free oil change! they were so quick that i didnt even realize it was all done! more

great!! 5/23/2005

i went in today for a routine oil change and was quickly greeted by a very friendly gentleman named mark. He helped me with all i needed and recommended more!! more
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Owner Message

  • Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake service, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one customer at a time. Our teams of professionals understand cars and they understand the people who drive them. We use advanced technology and offer quality products from brands you trust — all of which add up to a total car care experience. Services/Products: Tires, Batteries, Brakes, Oil Change, Alignment, and All Auto Services. • A/C Service • Air Filters • Alternators • Auto Heating & Cooling Services • Brake Pads • Brake Services • Bridgestone Tires • Car Auto Batteries • Car Auto Inspections • Car Auto Maintenance • Car Auto Wiring • Climate Controls • Cooling System Parts • Disc Brakes • Engine Repair • Engine Services • Engine Tune-Up • Firestone Tires • Ignitions • Minor Repairs • Radiator Service • Radiators • Repair Services • Rotors • Spark Plugs • Starters & Ignitions • Starting & Charging Services • Steering & Suspension Services • Tire Repair Services • Tires Service • Transmission Service • Tune-Ups • Vehicle Inspection • Vehicle Maintenance • Wheels"

Additional information

  • Hours:

    Sun 9am-5pm, Mon-Fri 7am-7pm, Sat 7am-6pm
  • Payments:

    Visa, Master Card
  • Neighborhoods:

    Bala Cynwyd