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Firestone Complete Auto Care - 1 Reviews - 1001 Hilltop Mall Rd, San Pablo, CA - Auto Parts Reviews - Phone (510) 854-9302

Firestone Complete Auto Care

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1001 Hilltop Mall Rd
San Pablo, CA 94806
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(510) 854-9302
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Firestone Complete Auto Care - San Pablo, CA
Firestone Complete Auto Care - San Pablo, CA

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I needed a repair on one of my new tires (purchased at a different Firestone store). I had purchased the road hazard insurance so it was a repair at no charge. I called them in th...

Little regard for customer time 2/13/2011

I needed a repair on one of my new tires (purchased at a different Firestone store). I had purchased the road hazard insurance so it was a repair at no charge. I called them in the morning and asked for an appointment at 3pm. They said it wasn't necessary, just bring it in and they would take care of it. When I got there at 3:00 I was told that it would be a 3 hour wait. I said I would come back another day but I wanted an appointment. They gave me an appointment for the next day. When I arrived i was told it would be about an hour to an hour and 15 minutes. It took nearly two hours for a 20 minute job. This experience has soured me on at least this Firestone location. Clearly, appointments mean nothing. I have gotten a new set of 4 tires installed, without an appointment, in less time than this leak repair. This experience also causes me to question the value of the hazard coverage for which I was charged extra. Perhaps it makes more sense to skip that coverage and have repairs made somewhere where customer time is regarded more highly. more
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Owner Message

  • Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake service, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one customer at a time. Our teams of professionals understand cars and they understand the people who drive them. We use advanced technology and offer quality products from brands you trust — all of which add up to a total car care experience. Services/Products: Tires, Batteries, Brakes, Oil Change, Alignment, and All Auto Services. • A/C Service • Air Filters • Alternators • Auto Heating & Cooling Services • Brake Pads • Brake Services • Bridgestone Tires • Car Auto Batteries • Car Auto Inspections • Car Auto Maintenance • Car Auto Wiring • Climate Controls • Cooling System Parts • Disc Brakes • Engine Repair • Engine Services • Engine Tune-Up • Firestone Tires • Ignitions • Minor Repairs • Radiator Service • Radiators • Repair Services • Rotors • Spark Plugs • Starters & Ignitions • Starting & Charging Services • Steering & Suspension Services • Tire Repair Services • Tires Service • Transmission Service • Tune-Ups • Vehicle Inspection • Vehicle Maintenance • Wheels"

Additional information

  • Hours:

    Sun 9am-5pm, Mon-Sat 7am-6pm
  • Payments:

    Master Card, Visa
  • Neighborhoods:

    San Pablo
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