I've been to this Firestone Service Center several times. For oil change, tires, wheel alignment, and a vehicle inspection (it passed). Each time, I found the staff helpful, as well as patient at explaining the needs of my vehicle. They alerted me to coupon offers that would trim the service cost a bit. They have a clean, pleasant seating area to wait for the repairs. The facility is close to the gym, other stores, and eateries, so it is convenient for tackling other errands while the vehicle is serviced. It was easy to schedule an appointment for service on the same day, or within one or two days. Yes, they promote their services and plans, but that's part of doing business. I appreciate when the mechanic gives me a heads-up that something will need replacement in the near future. It alerts me to keep on top of it and budget for the expense.