Went in on a Sunday a few weeks back and caught the owner alone. He skillfully and politely navigated between a store full of customers while providing excellent advice and service. We spent nearly $300.00 in his store and never felt neglected. He was not pushy but was honest and easy to talk to. I am a novice at tanks but he never made me feel dumb for asking questions nor did he get irritated at how many I asked (unlike the big superstores). \r
After we packed up all our purchases, (2 hoods, a german filter, driftwood, bubble wands, etc.) we noticed the hours on the door. He closed at 5PM. It was 5:43PM when we got into the car and he NEVER said a word!! Never even hinted that it was near closing time!!!!! Find that kind of service in a national retailer!!!! They'd likely shove you out the door as to stay late. \r
Pricewise, he was not overpriced, though I am sure you could find everything we bought someplace else cheaper like eBay, but the knowledge and expertise he provided was ""Priceless"". He navigated us away from a less expensive canister filter and saved us a heap of money! (Now we don't have to buy 2 of them!) We've had the german filter on for 2 weeks and WOW! It's awesome! He even set up the entire filter for us because the instructions were ""terrible"" but the filter was great. No extra charge and he made installation so easy!!\r
Locally owned and operated is what brought me in----Fantastic servce s what has made us lifelong, loyal customers. Hoorah to Fins of Franklin!!!!
Pros: Service Service Service!!!!! Very Clean!!!
Cons: Um, didn't find any!