The first time I took my dog there, I was very very happy with the grooming. The groomer (an asian girl) seemed to know what she was doing and my dog was back all cleaned and cute. I also felt the groomer cared about my dog as much as I do. The second time I went there, it was a Caucasian girl. She seemed to know what she was doing, but my dog came home nails uncut, ears uncleaned, and the hair-cutting was awful. I really like the first groomer, but I don't think I will go there again.