ZERO Rating! NEVER, NEVER, NEVER REFER ANYONE TO THIS COMPANY! So, if there are two sides to every story, what would your side be?? Dishonesty?? We were your customers 6 years ago, and thankfully turned in our account with Monitronics after 3 years. I have referred a relative and said you will pay a referral fee of $100.00. The money did not become an issue here until they promised and LIED to me ONE, AFTER ANOTHER! After months and not receiving anything, I contacted Andrew Noonoo in November, who was the Manager, and said I will personally bring the file to our accounting department so that they would cut you a check (lie #1). Months later, no check! I called the office and was told by Melissa that the check is sitting on her desk (lie #2), but did not have my address. I gave my address, two weeks has passed, still no check! I called and spoke to her again, and she told me, it will be ready next week Thursday at 3:00 p.m.(another lie #3), so I said I would like to pick it up. She gave me their address, by the following week, Friday morning, I came in the office, you could feel that someone is hiding something! I was then met by Andrew Noonoo himself and was told I need to get out of the office as there is no contract whatsoever that they give out referral fee! The back of his business card is printed with $100 referral fee by the way! He blatantly denied talking to me in November (Lie #4). This is becoming to be a pattern! After several promises, I was told I still should have called first, (this way, they could lie once again)! This is now the end of January and still no fee! This referral has signed up since July 2011!! Is this how you treat your customer who referred another customer to you? You treated me like a beggar! Now I know what people are stating about your company! I have no problems with Monitronics, matter-of- fact, they credited me the money just so that I do not cancel my account with them. PEOPLE, SAVE YOURSELF WITH THE RUN AROUND AND EMBARRASSMENT LIKE MINE! CALL MONITRONICS DIRECTLY IF YOU HAVE A REFERRAL, THIS WAY YOU WON'T HAVE TO DEAL WITH THE DISHONESTY OF FIRST DEFENSE! I will not tire repeating myself over and over again to everyone! So now do you still have the other side of the story???