I've been a customer for almost 20 years - well before the current owners. I expected to go elsewhere when the previous owner retired. Not so. The high standards remain in place, maybe even higher. The creativity, selection, speed, commitment to the customer's needs and desires, and the personal attention combine to make this shop superior. By the way, a few months when I wanted some framing ""on the cheap"" I decided to try one of the art stores. More expensive, longer wait time, and lousy customer service. Fast Frame won hands down. I won't go anywhere else.
Pros: Creativity, prep speed, selection, price and personal attention
Cons: None. Believe me, none.