My son used to go to Dr. Fales. Let me tell you a little about this office. Nice waiting room, pretty friendly desk staff. They call you back. My son kind of liked it, at first, because they give the kids game boys to play. They have about a half dozen dentist chairs lined up side by side. There is NO privacy, at all! It's like an assembly line. His Dental Techs are NOT kid friendly!!! My son was only 4 years old and Dr. Fales recommended that he get an appliance. A $1000 appliance to correct his cross bite. So, we paid the $1000 and had this appliance ordered and put in. It took 3 techs to hold him down in the chair and they were yelling at him telling him to quit crying like a "baby". Of course, every other chair was filled with children, so they all watched! We would go back for an adjustment and same thing. So, by the third adjustment, we decided that it was time to find a "kid friendly" Dentist. Our new Dentist said that we wasted our money on the first appliance and now we need another $1000 appliance b/c he was too little when the first one was placed. NOT HAPPY!!! Wouldn't recommend Fales to ANYONE!!!