I like Nathan, the owner of Factory Wrench. He really cares about the work he does, and tries to help people out when he can. Unfortunately, this is offset by his impatience with novices.
I brought in my beat up 1983 Honda Magna, and even though he says he thought of telling me to take a hike, he decided to help me out. And he was very helpful and put a lot of time into talking to me about my needs. He did me a favor by not taking his usual half-payment in advance, and charged me the cheaper of his hourly rates (though he didn't point this out, and I didn't read the contract closely enough, so I didn't realize this until after the work was done, and I'd pissed him off). He let me provide used parts, and put a lot of time into making sure that they worked properly.
However, I am a novice with motorcycles, and I didn't understand right away what sort of deal and service he was providing me. When I tried to understand by talking to him about my bill, he assumed I was unappreciative (rather than just ignorant). He said he didn't want to work on my bike, and that he didn't need to work for money; he does it for fun, and me asking questions about my bill took the fun out of it. He was not interested in hearing my apologies or explanations, and hung up on me after a few minutes.
If you go to Factory Wrench, and you like the work they do, just don't question your bill, or you will be asked to not return.